Job #: 15794

Title: IT Senior Supplier Manager

Location: Portland

Duration: Permanent Direct Hire

 

Overview:

Our candidate will develop, implement, and manage IT supplier management strategies with key supplier partners.  These strategies will have an emphasis on quality, cost containment, and customer service.  The Supplier Relationship Manager (SRM) is responsible for managing supplier performance against contract.  This position is responsible for measuring and managing the supplier’s Key Performance Indicators (KPI’s) and Service Level Agreements (SLAs) on a regular and ongoing basis.  The SRM is responsible for ensuring all contractual obligations of the supplier are being successfully achieved.   The SRM drives root cause and corrective action with the supplier, and/or internal IT teams to resolve failures in meeting expected service levels.  Beyond managing the performance against contract, the SRM will identify continuous improvement opportunities with the supplier, help plan the strategy for implementing those identified opportunities, and then help manage the execution of the improvements.  The SRM is responsible for initiating contract change requests in coordination with the supplier and with Supplier Management.  The ability to influence various stakeholders at all levels of the IT organization and within the supplier organizations is a critical skill for this role.  Desired results are achieved through the ability to effectively influence. 

 

Duties:

 

 

 

Skills and Education: